These Terms & Conditions govern your use of the up999 platform. Please read them carefully before registering, depositing, or placing any wager. By accessing up999, you confirm that you have read, understood, and agreed to be bound by these terms in full.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and up999 ("up999", "the Platform", "we", "us", "our") governing your access to and use of the up999 website, mobile interface, gaming services, sportsbook, and all related features available at up999.app.
By creating an account, accessing the Platform, making a deposit, claiming a bonus, or placing any bet or wager, you unconditionally agree to these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account.
These Terms are supplemented by the up999 Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of your agreement with up999. In the event of any conflict between these Terms and any promotional material, these Terms shall prevail.
Important: up999 reserves the right to update these Terms at any time. Continued use of the Platform following the publication of updated Terms constitutes your acceptance of the revised agreement.
Access to up999 is strictly restricted to individuals who meet all of the following eligibility criteria:
up999 may, at its sole discretion, require you to provide documentary proof of your age and identity at any time, including but not limited to a copy of a valid CNIC, passport, or other government-issued identification document. Failure to provide satisfactory documentation within a reasonable period may result in the suspension or permanent closure of your account and the forfeiture of any pending withdrawals until compliance is confirmed.
Age Verification: up999 takes underage gambling extremely seriously. Any account found to be operated by a person under the age of 21 will be closed immediately and all funds will be returned to the depositing payment method after appropriate verification checks.
Each user is permitted to hold only one registered account on up999. The creation of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, payment methods, or devices — is strictly prohibited and will result in the immediate suspension of all associated accounts and the forfeiture of any balances held therein.
You are required to provide accurate, complete, and truthful information at the time of registration and to keep such information up to date at all times. up999 shall not be liable for any loss arising from your failure to maintain accurate account details. Any changes to your registered name, address, or payment details must be communicated to up999 support promptly.
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication codes. up999 strongly recommends using a unique, complex password not used on any other platform. Any activity conducted through your account — whether or not authorised by you — shall be deemed to have been conducted by you, and you accept full liability for all such activity. If you suspect unauthorised access to your account, you must notify up999 support immediately via live chat.
up999 operates a Know Your Customer (KYC) programme in accordance with applicable anti-money laundering obligations. You may be required to submit identity documents, proof of address, and proof of payment method ownership before withdrawals are processed. up999 reserves the right to suspend withdrawals pending satisfactory completion of KYC checks.
up999 accepts deposits and processes withdrawals via the following payment methods: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, SadaPay, USDT TRC20, and Visa/Mastercard debit or credit cards. All transactions are denominated in Pakistani Rupees (PKR) unless otherwise specified for cryptocurrency transactions.
Minimum and maximum deposit and withdrawal limits apply per transaction and per day. These limits are displayed within the cashier section of your account and may vary by payment method. up999 reserves the right to amend these limits at any time with reasonable notice.
Deposits via JazzCash and EasyPaisa are processed in real time and credited to your up999 wallet within 60 seconds under normal operating conditions. Bank transfers may take up to one business day depending on the sending institution. Withdrawals are typically processed within 24 to 72 hours following completion of any applicable KYC checks. Cryptocurrency withdrawals may be subject to network confirmation times beyond the control of up999.
up999 operates in PKR as its primary currency. Any deposits made in a currency other than PKR will be converted at the prevailing exchange rate at the time of the transaction. up999 does not guarantee any specific exchange rate and shall not be liable for losses resulting from currency fluctuations.
Withdrawals will only be processed to a payment method that has been previously used to make a deposit on the account, subject to KYC verification. up999 reserves the right to request additional documentation before releasing any withdrawal. Withdrawals requested in connection with bonus funds are subject to the wagering requirements set out in Section 5.
Note: up999 does not charge fees on standard deposits or withdrawals. However, your bank or mobile money provider may apply their own transaction charges, which are outside the control of up999.
All bonuses, free bets, cashback offers, and promotional credits offered by up999 are subject to these Terms and to any specific terms attached to the individual promotion. In the event of a conflict between these general Terms and a promotion-specific term, the promotion-specific term shall prevail for that promotion only.
Unless otherwise stated, bonus funds credited to your account must be wagered a minimum number of times before they, or any winnings derived from them, may be withdrawn. The applicable wagering multiplier for each bonus will be stated clearly in the promotional materials. Wagering contributions vary by game type: slots typically contribute 100%, live casino games may contribute between 10% and 20%, and sports bets contribute at the rate specified in the promotion.
up999 reserves the right to void bonuses, withhold winnings, and close accounts where it reasonably suspects that a user has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, using irregular betting patterns designed to fulfil wagering requirements without genuine gaming intent, or colluding with other players to exploit promotional offers.
Bonus funds and associated wagering requirements are subject to expiry periods as specified in each promotion. Expired bonuses and any winnings derived from them will be removed from your account without notice.
up999 reserves the right to refuse, limit, or void any bet at its sole discretion, including where the bet is placed on an event where the outcome is already known, where there has been a manifest error in the odds or game settings, or where up999 reasonably suspects foul play or match-fixing.
In the event of a technical malfunction, system error, or manifest pricing error, up999 reserves the right to void affected bets and refund stakes. "Malfunction voids all pays and plays" — this principle applies to all casino games on the Platform. up999 shall not be liable for any loss claimed to result from reliance on an erroneous game outcome or odds display.
All sports bets, including those placed on PSL fixtures, international cricket, football, UFC, and kabaddi, are governed by the sport-specific rules published in the sportsbook section of the Platform. In the absence of specific rules for a given event, up999's general sportsbook rules apply. Bets on abandoned, postponed, or cancelled events will be handled in accordance with the relevant sport rules.
All casino games offered on up999 use certified Random Number Generator (RNG) technology audited by independent testing laboratories. Return-to-Player (RTP) percentages are available on request for all slot games. up999 does not manipulate game outcomes and operates all games strictly within the parameters set by the respective game providers.
The following conduct is strictly prohibited on up999. Engagement in any of the following may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities:
Fraud Warning: up999 actively monitors all accounts for suspicious activity. Accounts identified as engaging in fraudulent behaviour will be reported to the relevant financial institutions and law enforcement agencies where required by applicable law.
up999 is committed to promoting responsible gaming across its entire user base. The Platform provides a suite of tools designed to help users manage their gambling activity, including deposit limits, loss limits, session time limits, reality check notifications, cooling-off periods, and self-exclusion options of varying durations.
All responsible gaming tools are accessible directly from your account dashboard and take effect immediately upon activation. Self-exclusion requests, once confirmed, cannot be reversed for the duration of the chosen exclusion period. Users who self-exclude will be removed from all marketing communications for the duration of the exclusion.
If you believe that your gambling is no longer recreational and may be causing harm to you or those around you, we strongly encourage you to make use of the self-exclusion tools available on the Platform and to seek support from a qualified professional. up999 supports responsible gaming and encourages all users to gamble only within their means. The 21+ age restriction applies to all registered users without exception.
For further information on responsible gaming, please refer to the dedicated Responsible Gaming page on this Platform.
All content on the up999 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, game interfaces, software, and the overall compilation of the Platform — is the property of up999 or its content suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to download, copy, modify, distribute, publicly perform, or create derivative works from any content on the Platform without the prior written consent of up999.
Any unauthorised use of up999's intellectual property is strictly prohibited and may give rise to civil or criminal liability.
up999 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available on the Platform and is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.
up999 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These measures include 256-bit SSL encryption for all data transmissions and secure server infrastructure. up999 does not sell, rent, or share your personal data with third parties for their own marketing purposes.
For full details on how up999 handles your data, including your rights to access, rectification, and erasure, please review the Privacy Policy.
To the maximum extent permitted by applicable law, up999, its officers, directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
up999's total aggregate liability to any user in connection with these Terms, whether in contract, tort, statute, or otherwise, shall not exceed the total value of deposits made by that user in the thirty (30) days preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.
up999 reserves the right to amend, modify, or update these Terms at any time. Where changes are material, up999 will provide reasonable prior notice to registered users via email or an in-platform notification. The date of the most recent revision is indicated at the top of this document.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you must cease using the Platform and may close your account by contacting up999 support. Any bets placed or transactions initiated prior to the effective date of an amendment will be governed by the Terms in force at the time of that activity.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which up999 holds its operating licence. Any disputes that cannot be resolved by mutual agreement shall be submitted to binding arbitration in accordance with the rules of the relevant arbitration body specified by up999's licensing authority.
Nothing in this clause shall prevent up999 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.
If you have any questions, concerns, or complaints regarding these Terms or your use of the up999 Platform, please contact our support team in the first instance via the live chat facility available within the Platform, which is staffed 24 hours a day, 7 days a week.
For formal written correspondence, you may contact us by email. Our support email address is: [email protected]. Please note that this address is for written enquiries only and is not monitored for real-time support requests.
up999 aims to acknowledge all formal complaints within 48 hours of receipt and to resolve disputes within 14 business days. If a dispute cannot be resolved to your satisfaction through our internal complaints procedure, you may escalate the matter to the relevant regulatory authority or alternative dispute resolution (ADR) body as notified by up999 in connection with your account.
Response Commitment: Our live chat support team typically responds within two minutes. For email enquiries, please allow up to 48 hours for an initial response. up999 is committed to resolving all player concerns fairly and transparently.
Six principles that define how up999 operates and protects every registered player on the Platform.
A strict minimum age of 21 applies to all users without exception. Identity verification is required before any withdrawal is released, and underage accounts are closed immediately upon detection.
All data transmitted to and from up999 is protected by 256-bit SSL encryption — the same standard used by HBL and UBL online banking. Your personal and financial data is never shared with third parties for marketing.
Every bonus on up999 comes with clearly stated wagering requirements and expiry dates. No hidden conditions, no surprise reversals. What you see in the promotion is exactly what applies to your account.
Every slot, table game, and live dealer game on up999 uses RNG technology audited by independent laboratories. RTPs are published openly and game outcomes are never manipulated outside disclosed house-edge parameters.
Deposit limits, session trackers, cooling-off periods, and self-exclusion are all built directly into your account dashboard — visible, accessible, and effective immediately. up999 takes player wellbeing seriously.
The up999 support team is available around the clock via live chat. Formal complaints receive an acknowledgement within 48 hours and a resolution within 14 business days, with escalation routes available if needed.
Now that you know the rules, join thousands of Pakistani players who trust up999 for fair gaming, instant PKR deposits, and PSL cricket betting — all on one secure platform.
By registering you confirm you have read and accepted these Terms & Conditions · up999 is for entertainment purposes only