Gambling at up999 is meant to be entertaining — nothing more, nothing less. We believe every Pakistani player deserves a safe, controlled, and enjoyable experience on our platform. That means giving you the tools, the information, and the support to stay in control at all times.
up999's responsible gaming programme is built on six concrete commitments — not just policy language, but real tools and real actions that protect Pakistani players every single day.
Set your own daily, weekly, or monthly deposit limits directly from your account dashboard. Once set, limits can only be increased after a mandatory 24-hour cooling period — giving you a genuine safety net, not just a checkbox.
Choose to exclude yourself from up999 for a defined period — 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, your account is locked, all marketing is suppressed, and logins are blocked without exception.
up999 tracks your active session duration and sends gentle on-screen reminders when you have been playing for an extended period. You can configure the reminder interval — or set a hard session time limit — in your account settings.
Every new up999 account undergoes identity verification before withdrawals are processed. Our KYC process confirms age using government-issued CNIC or passport data. Accounts found to belong to under-21 users are closed immediately and funds returned.
Our reality check pop-ups show you a summary of your session — time played, total wagered, and net result — at intervals you choose. This makes it easy to see your gaming activity clearly and make an informed decision about whether to continue.
Our responsible gaming support team is available around the clock via live chat. Whether you want to discuss your limits, request a cooling-off period, or simply talk through concerns about your gambling habits — we are always here without judgement.
Problem gambling can affect anyone — from Karachi to Lahore to Islamabad. These are the warning signs that gambling may have stopped being fun and started becoming a problem. If several of these apply to you, please reach out to our support team immediately.
You spend more money gambling than you originally planned and feel unable to stop once you have started.
You chase losses — continuing to gamble in an attempt to win back money you have already lost.
Gambling is affecting your sleep, appetite, work performance, or relationships with family and friends.
You feel restless, anxious, or irritable when you try to reduce or stop gambling.
You borrow money, sell possessions, or use funds meant for bills or family expenses to fund gambling.
You hide your gambling activity from family members or feel ashamed or guilty about how much you gamble.
You need to gamble with increasing amounts of money to get the same level of excitement or satisfaction.
Gambling has become your primary way of escaping stress, anxiety, boredom, or emotional difficulties.
You have made repeated, unsuccessful attempts to cut back or quit gambling entirely on your own.
If you recognise any of the signs above in yourself or someone you know, please contact up999 support via live chat right away. Our responsible gaming team can help you set limits, arrange a cooling-off period, or discuss self-exclusion options without any judgement whatsoever.
Every up999 account comes pre-loaded with a full suite of responsible gaming controls. Here is a breakdown of each tool and how to use it to keep your gaming within healthy boundaries.
Set a maximum PKR amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, further deposits are automatically blocked until the period resets. Increasing a limit requires a 24-hour wait — decreasing one takes effect immediately.
Instant DecreaseDefine the maximum amount you are comfortable losing over a given period. When your net losses hit the threshold, up999 automatically suspends further wagers for the remainder of that period — even if your account balance still has funds available.
Available NowSet a maximum continuous session duration. When your session hits the limit, up999 will log you out automatically and prevent re-login for a short cooling period. You can configure reminders at 30, 60, or 90-minute intervals as well.
Fully ConfigurableNeed a short break without committing to a full self-exclusion? A cooling-off period suspends your account for 1 to 30 days. During this period, deposits are blocked and all promotional communications are paused. The period cannot be shortened once activated.
1–30 DaysFor a more serious break, self-exclusion locks your account for a fixed term of 30 days, 90 days, 6 months, or 1 year — or permanently. During exclusion, up999 will not accept re-registration attempts using the same personal details.
Up to PermanentRemove yourself from all up999 promotional communications — bonus emails, PSL betting market alerts, and SMS notifications — instantly via your notification preferences. Opting out of marketing never affects transactional messages like deposit confirmations.
Instant EffectActivating self-exclusion on up999 takes less than two minutes. Once confirmed, the exclusion is applied immediately — there is no delay, no waiting period, and no way to reverse it before the chosen term expires. Here is the step-by-step process:
No. Once a self-exclusion is active, the term cannot be reduced or cancelled before it expires. This is an intentional design — the protection only works if it cannot be undone in a moment of impulse.
Any remaining balance in your account at the time of self-exclusion will be returned to your original deposit method (JazzCash, EasyPaisa, or bank account) after standard identity verification is completed.
No. All promotional communications — including PSL betting alerts, bonus offers, and SMS campaigns — are suppressed automatically for the entire duration of your exclusion, regardless of your prior marketing preferences.
No. up999 actively screens new registrations against our self-exclusion list. Attempting to open a new account during an active exclusion period is a breach of our Terms & Conditions and will result in the new account being closed and funds returned.
Answer honestly. If you find yourself ticking more than two or three of these boxes, it may be worth taking a break and speaking to our responsible gaming support team.
Do you gamble with money that was set aside for rent, utilities, groceries, or your family's expenses?
Have you ever lied to a family member — your parents, spouse, or siblings — about how much time or money you spend gambling?
Do you feel a strong urge to keep playing after a big loss in order to recover what you lost?
Has gambling ever caused serious arguments at home or negatively impacted your work or studies in Lahore, Karachi, Faisalabad, or wherever you are based?
Do you feel anxious, irritable, or unable to relax when you are not able to gamble?
Have you borrowed money from friends, relatives, or financial apps to fund gambling activity?
Do you think about gambling frequently throughout the day — even when you are at work, school, or with family?
Have you ever tried to stop or cut down on gambling and found yourself unable to do so despite genuinely wanting to?
If two or more of the above resonate with you, please do not hesitate to use up999's self-exclusion or limit tools, or contact our support team directly for a confidential conversation about your options.
up999 enforces a strict minimum age of 21 years for all account holders. This is not simply a disclaimer — it is a hard technical control backed by document verification and ongoing account monitoring.
Date of birth verification at registration: Every new account must provide a valid date of birth. Accounts where the DOB indicates the user is under 21 are rejected at the point of registration automatically.
CNIC and passport-based KYC: Before any withdrawal is processed, up999 requires identity verification using a government-issued Pakistani CNIC or international passport. Our verification partner cross-checks the document against the stated date of birth.
Immediate closure for underage accounts: If an account is found to belong to a person under 21 — at any point — it is closed immediately, all funds are returned to the depositing payment method, and the personal data is removed from active systems.
Parental controls guidance: Parents and guardians in Islamabad, Lahore, Karachi, or anywhere in Pakistan who are concerned about a minor accessing gambling platforms should use device-level parental controls or contact their internet service provider about content filtering options.
Reporting underage accounts: If you suspect that a person under 21 has registered on up999, please contact our support team immediately at [email protected] — we take these reports seriously and investigate every case within 24 hours.
up999 is built for Pakistani players who want genuine entertainment — not stress. Use our responsible gaming tools to stay in control, and join a platform that genuinely puts player wellbeing ahead of everything else.
Gambling involves risk. Never wager more than you can afford to lose. If gambling stops being fun, use our self-exclusion tools or contact our support team immediately.